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Payments, refunds, downloads, licence keys and your account are ours. Tell us what happened and we will reply here and by email.

Sign in to open a ticket. Your orders, downloads and licence keys are in your account, so we can see what you are asking about.

Questions about how a product works

Installing it, a feature, a bug or a crash inside it, or how it gets on with another add-on: the developer wrote it, so they are the ones who can fix it. Their contact details are on every product page and on their developer page. If a developer does not answer, open a ticket and tell us.

See also our refund terms.